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Customer Reviews

At ALLU, our customer’s feedback is vital in helping us improve and provide the best experience when selling their luxury goods.

In order to constantly improve our customer’s experience at ALLU, we have asked customers that have used our services to give us their honest opinions and impressions. Here are examples of some of our customers’ reviews.

Our Google Reviews

Selling Customer Reviews at ALLU: Google Reviews

First class service👍🏻

Jenny Avatar Jenny

Nice

Flora Hsu Avatar Flora H.

Decent and swift service! Recommend!

Meave Lai Avatar Meave L.

Other Customer Reviews

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    A stronger offer than I found elsewhere​

    After checking a few companies, I went with ALLU for my Chanel bag and wallet. The free appraisal was clear and unhurried, and their offer ended up being the most competitive. I’d assumed resale value was limited, but their team walked me through how brand, year, and condition factor into pricing. I also enjoyed the conversation with the staff—I stayed longer than I planned. Appreciate the thoughtful service.​

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    A simple fix for a ring that didn’t fit​

    I had a Cartier gold diamond ring that didn’t fit and was past the return window, so I thought it would just sit in the drawer. ALLU replied quickly, kept the process simple, and offered a fair price, which solved an awkward situation neatly. Their professionalism really impressed me—thank you for the help today.​

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    A trustworthy solution for my significant watch​. Reassurance when parting with something meaningful​

    My late grandfather left us a Patek Philippe watch, and deciding to sell it mattered to our family. We were cautious about handling something so valuable, but ALLU answered our questions clearly over the phone and stayed sincere throughout, which made the process smooth and easy to manage. We appreciate their careful handling—the service lived up to expectations.​

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    Value found in a worn piece​

    I assumed my damaged gold necklace had little left in it. I brought it to ALLU just to check, and the appraiser examined it carefully; the offer I received was pleasantly surprising. I liked that they considered the piece’s intrinsic value, not only how it looked on the surface. That attitude deserves recognition.​

You Need to Show Valid Identification to Sell at ALLU!

Required Form of Identification
  • Hong Kong Identity Card
  • Passport
  • Only one of the above forms of identification is required.
  • We can not buy items from customers under the age of 18 years old.
  • We do not accept identification documents that are expired or out-of-date.
  • Corporate customers follow the same selling process as individual customers. No additional documentation is required.
Visit our FAQ section for more information

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